COSTA RICA GREEN & BLUE

SJO Airport–San José Private Transfer Policies

1. Reservations

Reservations must be made at least 72 hours in advance and are subject to availability and confirmation. Once your reservation is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

Cancellations must be requested at least 72 hours before the scheduled transfer time. Cancellations made after this deadline may be subject to fees, depending on the reservation conditions.

Changes to the time or destination are subject to availability and confirmation. No-shows may be subject to a penalty of up to 100% of the service cost.

3. Luggage

The service includes space for one large suitcase and one personal item per person. Additional luggage must be reported in advance so that a suitable vehicle can be arranged.

5. Conduct during the service

Passengers are expected to treat the driver and vehicle respectfully. Smoking and consuming alcoholic beverages or illegal substances inside the vehicle are prohibited.

6. Lost items

Passengers should check their belongings before the transfer ends. If you leave an item behind, reasonable efforts will be made to locate it and arrange its return.

SJO Airport to San José Private Transfer Specifications

Starting point: Juan Santamaría International Airport (SJO), Costa Rica.

Final destination: Hotel or accommodation in San José, according to the address provided in the reservation.

Approximate duration: Approximately 45 to 60 minutes, depending on traffic and the accommodation’s location.

Service type: Private, direct transfer for the passenger or group listed in the reservation, without sharing the vehicle with other travelers.

Airport pickup: Meet the driver in the arrivals area, following the confirmed service instructions.

Professional driver: A driver assigned to take you to the specified destination.

Air-conditioned vehicle: Transportation equipped to provide comfort during the journey.

Luggage assistance: Assistance with luggage during pickup and transfer, subject to the service conditions.

Availability: Service available 24 hours a day, 7 days a week, including weekends and holidays, with advance reservation.

Services and highlights of the private transfer from SJO Airport

Private, exclusive vehicle

Travel directly from the airport to your accommodation in San José without sharing the vehicle with passengers outside your booking.

Air conditioning

Enjoy a cool, comfortable environment during the ride.

Comfortable, spacious seats

Relax after your flight as you make your way to your destination.

Airport pickup

Arrange to meet your driver in the arrivals area by following the instructions in your booking.

Luggage assistance

Get help with your bags during pickup and the transfer, depending on the service booked.

Direct transfer to your accommodation

Arrive at your hotel without any additional stops along the way.

24-hour service

Arrange your private transfer from Juan Santamaría Airport according to your flight’s arrival time, including weekends and holidays.

Operating hours:

The pickup time is coordinated based on the flight’s arrival and the reservation details. We recommend providing accurate flight information and a contact number to make it easier to coordinate with the driver.

Private Transfer Policies San Jose - La Fortuna:

1. Reservation and Confirmation

• All bookings must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free Cancellations: up to 24 hours before service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or no-show are subject to a 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait for up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Liability

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private transfer specifications San José - La Fortuna:

• Starting point: Hotel located in San José

• Final destination: La Fortuna

• Estimated duration of the transfer: Approximately 3 hours, depending on traffic conditions

• Private service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you exit the airport until you reach your hotel.

• 24/7 availability: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities San Jose - La Fortuna:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more enjoyable:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environments throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and silence option, according to your preference.

• Luggage assistance: We assist you from the airport departure to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the private transfer San José - La Fortuna:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private Transfer Policies La Fortuna - Monteverde:

1. Booking and Confirmation

• All bookings must be made at least 48 hours in advance.

• Once the booking is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free Cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or no-show are subject to a 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct during the Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle are prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications La Fortuna - Monteverde:

• Starting Point: Hotel located in La Fortuna

• Final Destination: Monteverde

• Estimated Duration of Transfer: Approximately 3 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you at the arrival area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• Availability 24/7: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities La Fortuna - Monteverde:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more enjoyable:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Fresh and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We help you from the airport departure to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the private transfer La Fortuna - Monteverde:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private transfer policies Monteverde - Sámara:

1. Reservation and confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or no-shows are subject to a 100% penalty.

3. Punctuality and waiting time

• The driver will wait up to 15 minutes.

• If there is no contact from the passenger after the waiting time, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to allocate the appropriate vehicle.

5. Conduct during the service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle are prohibited.

6. Liability

• We are not responsible for items left in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications Monteverde - Sámara:

• Starting Point: Hotel located in Monteverde

• Final Destination: Sámara

• Estimated Transfer Duration: Approximately 4 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrival area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• Availability 24/7: We operate at any time of day, 7 days a week, to accommodate your itinerary.

Private transfer amenities Monteverde - Sámara:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environments throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We help you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high safety standards.

Operating hours of the Monteverde - Sámara private shuttle:

Our private shuttle service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private Transfer Policies Sámara - San José:

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or failure to show up for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered as a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications Sámara - San José:

• Starting Point: Hotel located in Sámara

• Final Destination: San José

• Estimated Transfer Duration: Approximately 4 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities Sámara - San José:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environments throughout the journey.

• Comfortable and spacious seats: Ideal for travel after a long flight.

• Relaxed atmosphere: Soft music and the option of silence, according to your preference.

• Luggage assistance: We help you from the airport departure to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high safety standards.

Private Shuttle Operating Hours Sámara - San José:

Our private shuttle service operates 24 hours a day, 7 days a week, including weekends and holidays.

Policies for Private Transfer from San José to Juan Santamaría International Airport (SJO):

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or failure to show up for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 60 minutes after the flight arrival time.

• In case of flight delay, the status will be monitored and the schedule adjusted at no additional cost.

• If there is no contact from the passenger after the waiting time, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications: San José to Juan Santamaría International Airport (SJO):

• Starting Point: Hotel located in the city of San José

• Final Destination: Juan Santamaría International Airport (SJO)

• Estimated Transfer Duration: Between 25 and 45 minutes, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrival zone, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Amenities of private transfer from San Jose to Juan Santamaría International Airport (SJO):

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for travel after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We help you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the San José to Juan Santamaría International Airport (SJO) private shuttle:

Our private shuttle service operates 24 hours a day, 7 days a week, including weekends and holidays.

Accommodation Policies in San José - Standard Room:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days prior to the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply for group reservations.

2. Children Policies:

• Free accommodation is permitted according to established ages when sharing a bed with parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must register at reception.

• Extra bed available upon request with additional charge and subject to availability.

4. Pet Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not permitted in rooms or indoor common areas. Designated smoking area available.

• A moderate noise level is requested, especially during night hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation specifications in San Jose - standard room:

Room type:

• Standard room (single, double, or twin occupancy)

Bathroom:

• Full private bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Climatization and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Accommodation amenities in San José - standard room:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our customers' needs:

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience in the restaurant, which offers a variety of local and international dishes. Our bar offers a selection of cocktails, wines, and refreshing beverages to relax after a day of activities.

Gym: Stay fit with our well-equipped gym, which features cardio machines, weights, and a stretching area.

Business Center: If you are traveling for work, we have a business center and meeting rooms.

Pool: Relax in our outdoor pool.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in San José - standard room:

Our accommodation is available to receive our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability, occupancy, and respective payment.

Accommodation policies at La Fortuna - deluxe bungalow:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply to group reservations.

2. Children Policies:

• Free accommodation is allowed according to the established ages when sharing a bed with their parents or guardians.

• Cribs are available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must register at the reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pets Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate noise level, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation Specifications in La Fortuna - Deluxe Bungalow:

Room Type:

• Deluxe Bungalow (single, double, or twin occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Climate Control and Comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and Connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included Services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel's common areas

• Free parking (subject to availability)

• 24-hour reception

Information to bring to the La Fortuna accommodation - deluxe bungalow:

To fully enjoy your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Wear light and breathable clothing to move freely and appropriate shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in La Fortuna - deluxe bungalow:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our clients' needs:

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a culinary experience in the restaurant, which offers a variety of local and international dishes. Our bar offers a selection of cocktails, wines, and refreshing drinks to relax after a day of activities.

Spa and Hot Springs: Relax and rejuvenate at our exclusive spa, where you can enjoy a variety of wellness treatments. Additionally, we have access to the famous hot springs of the region, a natural and therapeutic experience perfect for disconnecting and rejuvenating body and mind.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in La Fortuna - deluxe bungalow:

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability and occupancy, as well as respective payment.

Accommodation Policies in Monteverde - Standard Room:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days prior to the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply to group reservations.

2. Children Policies:

• Free accommodation is allowed based on the established ages when sharing a bed with their parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must register at the reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pets Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not permitted in rooms or internal common areas. Designated smoking area available.

• Maintaining a moderate noise level, especially during nighttime, is requested.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security staff and cameras in common areas.

• Safety deposit boxes available in all rooms for valuable items.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal belongings left behind or not properly secured.

Accommodation specifications in Monteverde - standard room:

Room type:

• Standard room (single, double, or twin occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Air conditioning and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Complimentary high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safety deposit box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Information you need to bring to the accommodation in Monteverde - standard room:

To fully enjoy your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Bring light and breathable clothing to move freely and appropriate shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in Monteverde - standard room:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet the needs of our guests:

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bed linen, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience in the restaurant, which offers a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages to unwind after a day of activities.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the lodging in Monteverde - standard room:

Our lodging is available to welcome our guests at any time of the day, with the following service hours:

Check in 2:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability and occupancy, as well as the respective payment.

Accommodation Policies in Sámara - Standard Room

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply to group reservations.

2. Children Policies:

• Free accommodation is allowed according to established ages when sharing a bed with their parents or guardians.

• Cribs are available upon request (subject to availability).

3. Additional Guest Policies:

• Any additional person must register at reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pet Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• A moderate noise level is requested, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security staff and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation Specifications in Sámara - Standard Room

Room Type:

• Standard Room (single or double occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hair dryer

Climate Control and Comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and Connectivity:

• Complimentary high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included Services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to the hotel's common areas

• Free parking (subject to availability)

• 24-hour reception

Information to bring to your accommodation in Sámara - Standard room

To fully enjoy your experience in the tropics and outdoor activities, we suggest you consider the following recommendations:

• Comfortable clothing and footwear: Bring lightweight and breathable clothing for freedom of movement and suitable shoes for hikes or adventure activities.

• Sunblock: Protect your skin from the sun, especially during outdoor activities like rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in Sámara - standard room

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet the needs of our customers:

Comfortable Rooms: Modern and well-equipped rooms with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a culinary experience in the restaurant, which offers a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages to relax after a day of activities.

Pool: If you prefer to cool off, our outdoor pool with panoramic views of the Costa Rican landscape awaits you for a moment of rest and enjoyment under the tropical sun.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to address any requests and provide local information.

Operating hours of the accommodation in Sámara - standard room 

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to Hotel availability and occupancy, as well as respective payment.

Accommodation Policies in San José - Standard Room:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days prior to the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply for group reservations.

2. Children Policies:

• Free accommodation is permitted according to established ages when sharing a bed with parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must register at reception.

• Extra bed available upon request with additional charge and subject to availability.

4. Pet Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not permitted in rooms or indoor common areas. Designated smoking area available.

• A moderate noise level is requested, especially during night hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation specifications in San Jose - standard room:

Room type:

• Standard room (single, double, or twin occupancy)

Bathroom:

• Full private bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Climatization and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Accommodation amenities in San José - standard room:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our customers' needs:

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience in the restaurant, which offers a variety of local and international dishes. Our bar offers a selection of cocktails, wines, and refreshing beverages to relax after a day of activities.

Gym: Stay fit with our well-equipped gym, which features cardio machines, weights, and a stretching area.

Business Center: If you are traveling for work, we have a business center and meeting rooms.

Pool: Relax in our outdoor pool.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in San José - standard room:

Our accommodation is available to receive our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability, occupancy, and respective payment.

Policies and Restrictions

Booking: Booking in advance is recommended. The activity is subject to availability.

Punctuality: Participants must arrive at the time indicated in the confirmation. When transportation is included, the pickup time will depend on the location of the accommodation.

Footwear: Closed-toe shoes with good traction are recommended, as the trails may be wet.

Children: Children must remain under adult supervision throughout the entire tour.

Mobility: The route includes approximately 3.2 km of walking, natural trails, uneven terrain, and bridges. People with reduced mobility should check access conditions in advance.

Weather Conditions: Rain is part of the La Fortuna ecosystem and does not necessarily result in the activity being canceled. Weather conditions that pose a risk may lead to changes, delays, or cancellations.

Wildlife: Animals roam freely in their natural environment. Sightings of any specific species are not guaranteed.

Conservation: Visitors must stay on designated trails and avoid feeding, touching, or disturbing animals, removing plants, or leaving litter.

Photography: Photos and videos are permitted, provided visitors follow the venue's rules and safety instructions, especially when crossing the bridges.

Cancellations

Cancellation, modification, and no-show terms are subject to the policies stated in the booking confirmation and the operator's terms and conditions.

Specifications

Location: La Fortuna, San Carlos, Alajuela, Costa Rica.

Type of experience: Nature, guided hike, and wildlife observation.

Route length: Approximately 3.2 km.

Circuit: 16 bridges in total:

• 10 regular bridges.
• 6 suspension bridges.

The experience includes

Rainforest hike
A walk along nature trails that allow you to explore different levels and environments of the forest.

Suspension bridges
The suspended structures offer an elevated perspective of the forest and a chance to admire the canopy vegetation.

Naturalist guide
A guide accompanies you along the route and interprets the flora, fauna, and characteristics of the tropical ecosystem.

Nature observation
During the hike, you may encounter birds, mammals, reptiles, amphibians, and other wildlife. Sightings are not guaranteed.

Arenal scenery
Weather permitting, some areas offer views of Arenal Volcano and the surrounding mountains.

Water and fruit
Included depending on the type of service booked.

Total duration: Approximately 4 hours when the service includes transportation and the full experience. Actual hiking time may be shorter and will depend on the group’s pace and the observations made along the route.

What to bring

La Fortuna has a warm, humid tropical climate, with the possibility of rain at different times of the year. We recommend bringing:

• Comfortable, breathable clothing.
• Closed-toe shoes with good grip, preferably athletic or hiking shoes.
• A lightweight waterproof jacket or poncho.
• Sunscreen.
• Insect repellent.
• A hat or cap.
• A reusable water bottle.
• A camera or phone.
• Binoculars, especially recommended for bird and wildlife watching.

Bring only what you need to walk comfortably, and protect cameras, phones, and personal belongings from the rain.

Amenities

Naturalist Guide
Guided interpretation provides a better understanding of the ecosystem and makes it easier to find and identify flora and fauna.

Trails and Bridges
The circuit combines paths through the forest with standard and hanging bridges that allow you to explore different heights.

Water and Fruit
Available depending on the option booked.

Photo Opportunities
The forest, bridges, and possible views of Arenal Volcano offer a variety of settings for nature and landscape photography.

Schedule

Reference schedule: 7:00 a.m. to 4:00 p.m.

Specific departure or arrival times are subject to availability and will be confirmed when the reservation is made.

When the service includes transportation from the accommodation, the pickup time will be provided in the confirmation.

The total duration will depend on the option booked, the location of the accommodation, the group's pace, and route conditions.

Policies and Restrictions

Booking: Booking in advance is recommended. The experience is subject to availability for both the hike and EcoTermales Fortuna.

Punctuality: Participants must arrive at the time indicated in the confirmation. If transportation from the accommodation is included, the pickup time will depend on its location.

Physical fitness: The hike includes natural trails, changes in elevation, and surfaces that may be wet, uneven, or slippery. A suitable fitness level is required for a moderately difficult hike.

Footwear: Closed-toe shoes with good traction are recommended for the hike.

Children: Children must remain under adult supervision and comply with the rules established for each activity.

Mobility: The hiking section may pose challenges for people with reduced mobility. We recommend checking the specific participation requirements in advance.

Authorized trails: Participants must stay on designated routes and follow the guide's instructions.

Weather conditions: Rain does not necessarily mean the hike will be canceled. However, conditions that pose a risk may result in changes, delays, or cancellations.

Visibility: Views of Arenal Volcano and Lake Arenal depend on weather conditions and cannot be guaranteed.

Wildlife: Animals roam freely in their natural habitat, and sightings of any particular species are not guaranteed.

EcoTermales: During the visit, guests must comply with the safety rules, hours, and requirements established by EcoTermales Fortuna.

Health conditions: People with certain cardiovascular conditions, blood pressure issues, pregnancy, or other medical conditions that may be affected by prolonged exposure to hot water should consult their doctor before using the hot springs.

Cancellations

Cancellation, modification, and no-show policies are subject to the terms stated in the booking confirmation and the conditions of the providers involved.

Specifications

Destination: Arenal Volcano and EcoTermales Fortuna, La Fortuna, San Carlos, Costa Rica.

Type of experience: Nature, hiking, volcanic interpretation, and hot springs.

Approximate total duration: 8 hours, depending on the option booked, transportation, and operating conditions.

First part: Arenal Volcano hike

Guided hike
A hike along natural trails in the area surrounding Arenal Volcano.

Volcanic landscape
The route offers insight into various landscape features related to Arenal’s eruptive history and the natural regeneration of the forest.

Naturalist guide
Guidance and interpretation on the region’s geology, natural history, flora, and fauna.

Nature observation
You may encounter birds and other wild animals along the route. Sightings are not guaranteed.

Arenal scenery
Weather permitting, different areas may offer views of Arenal Volcano, Arenal Lake, and the surrounding area.

Second part: EcoTermales Fortuna

After the hike, the experience continues with admission to EcoTermales Fortuna.

Hot springs
Time to enjoy the hot spring pools and relax after the hike.

Tropical gardens
The pools are nestled among lush vegetation, enhancing the relaxing experience.

Free time
Time to enjoy the hot springs at your own pace, while observing the facility’s schedule and regulations.

The tour includes

• Naturalist guide during the hike.
• Water during the hike.
• Admission to EcoTermales Fortuna.
• Meals, according to the option booked.
• Transportation, according to the service reserved.

Important

The hike takes place on authorized trails in the area surrounding Arenal Volcano. The activity does not include climbing to the crater or entering restricted areas.

Views of the volcano and lake depend on weather conditions.

What to bring

This experience combines a hike along nature trails with a visit to hot springs, so we recommend preparing for both activities.

For the hike

• Comfortable, lightweight, and breathable clothing.
• Closed-toe shoes with good traction, preferably athletic or hiking shoes.
• Lightweight waterproof jacket or poncho.
• Sunscreen.
• Insect repellent.
• Hat or cap.
• Reusable water bottle.
• Camera or phone.
• Binoculars if you are especially interested in birdwatching.

For EcoTermales

• Swimsuit.
• Dry clothes to change into.
• Sandals.
• A bag for storing wet clothes.
• Personal items needed after using the pools.

We recommend bringing a small backpack to keep the items used during the hike separate from those intended for the hot springs.

Amenities

Naturalist guide
Guidance and interpretation during the hike around Arenal Volcano.

Volcanic landscape
The route offers insight into the region’s natural history and a chance to see how the forest now coexists with a landscape transformed by volcanic activity.

Hot springs
Access to EcoTermales Fortuna to relax and enjoy its thermal pools after the hike.

Tropical surroundings
Gardens and lush vegetation complement the hot springs experience and create a relaxing atmosphere after physical activity.

Meals
Included according to the option booked.

Transfers
Available according to the service booked and designated operating areas.

Schedule

The departure time will be confirmed at the time of booking and is subject to availability.

Approximate total duration: 8 hours.

If the service includes transportation from your accommodation, the pickup time will be provided in the confirmation and will depend on the hotel's location.

The walk and entry to EcoTermales Fortuna will be scheduled according to the availability of time slots for both activities.

Policies and Restrictions

Safety is an essential part of the experience. All participants must follow the instructions provided by the guides and properly use the safety equipment throughout the entire course.

Minimum age: 4 years. Minors must participate under adult supervision.

Maximum weight: 125 kg / 275 lb.

Maximum harness dimensions:

• Waist: 120 cm / 47 in.
• Leg: 75 cm / 30 in.

Health Restrictions

This activity is not permitted for people with:

• Heart problems.
• Pregnancy.
• Osteoporosis.
• Back problems.
• Surgeries performed within the last six months.

Tarzan Swing

Maximum permitted weight: 90 kg / 198 lb.

Superman

The Superman option is an optional add-on to the Canopy Tour and has specific requirements:

• Minimum weight: 55 kg / 121 lb.
• Minimum height: approximately 1.55 m / 61 in.
• Subject to availability, safety conditions, and an additional fee.

Cancellations

• Cancellations made 48 hours or more in advance: 100% refund.
• Cancellations made less than 48 hours and up to 24 hours before: 50% refund.
• Cancellations made less than 24 hours in advance: non-refundable.
• No-show: 100% penalty.

Cases considered to be force majeure will be subject to review.

Selvatura Park may modify or cancel the activity when weather conditions, thunderstorms, or other circumstances pose a risk to the safety of visitors or staff.

Specifications

Approximate duration: 2 to 2.5 hours.

Route: Approximately 3.5 km.

Canopy course:

• 13 zipline cables.
• 15 platforms.
• Main cable approximately 1 km long.
• Tarzan Swing, subject to safety restrictions.
• Superman option available as an add-on, subject to requirements, availability, and an additional fee.

Minimum age: 4 years.

Maximum weight: 125 kg / 275 lb, also subject to the maximum dimensions permitted by the harness.

Equipment: The equipment required for the activity is provided, and safety instructions are given before the course begins.

What to bring

To comfortably enjoy the canopy tour in the Monteverde cloud forest, we recommend bringing:

• Comfortable, closed-toe shoes; they are required for the activity.
• Long pants or leggings, recommended for greater comfort with the harness.
• Comfortable clothing that allows freedom of movement.
• A waterproof jacket or rainwear when weather conditions require it.
• Sunscreen and insect repellent.
• Long hair must be tied back during the activity.

Hats or caps may not be worn during the tour, and large hoop earrings are not allowed.

Amenities

The experience includes the equipment needed for ziplining and assistance from trained staff throughout the tour.

Before beginning, participants receive the necessary instructions on how to use the equipment and the safety measures they must follow during the activity.

The experience takes place in the natural surroundings of Selvatura Park, in the Monteverde cloud forest.

Schedule

The Selvatura Park Canopy Tour operates every day of the year, subject to availability and weather conditions.

Departure times:

8:30 a.m.
11:00 a.m.
1:00 p.m.
2:30 p.m.

Approximate duration: 2 to 2.5 hours.

We recommend arriving with plenty of time to check in, get your equipment fitted, and receive safety instructions before departure.

Policies and Restrictions

To protect both visitors and the cloud forest ecosystem, the following guidelines must be followed during the tour:

• Stay on marked trails at all times.
• Do not jump on or swing the bridges.
• Do not climb or scale the structures.
• Do not feed wild animals.
• Avoid shouting and unnecessary noise that could disturb wildlife.
• Do not eat food on the trails.
• Closed-toe shoes are recommended.
• Minors must remain under adult supervision.

Trail conditions may vary due to the rain and humidity typical of the cloud forest.

Selvatura Park may modify or cancel the activity in the event of thunderstorms, adverse weather conditions, or other circumstances that could pose a risk to visitors or staff.

Cancellations

• Cancellations made 48 hours or more in advance: 100% refund.
• Cancellations made less than 48 hours and up to 24 hours in advance: 50% refund.
• Cancellations made less than 24 hours in advance: non-refundable.
• No-show: 100% penalty.

Force majeure cases will be assessed.

Specifications

Approximate duration: 1 to 1.5 hours.

Route length: Approximately 3 km of trails.

Suspension bridges: 8.

Bridge length: Between 55 and 157 meters.

Maximum height: Up to approximately 34 meters.

Width: Approximately 1.22 meters.

Difficulty level: Moderate. Visitors can complete the route at their own pace.

Format: Available as a self-guided tour or with a guide. The guided tour offers a deeper understanding of the cloud forest's flora, fauna, and ecosystem.

Availability: Every day of the year, subject to operational and weather conditions.

What to Bring

Monteverde’s weather can change quickly, and humidity is part of the cloud forest experience. We recommend bringing:

• Comfortable walking clothes.
• Long pants.
• Comfortable shoes; preferably closed-toe footwear.
• A raincoat or rain jacket when conditions require it.
• Insect repellent.
• Sunscreen.
• A camera or phone for taking photos.
• Binoculars if you enjoy bird and wildlife watching.

Amenities

The trail is designed to be enjoyed at a leisurely pace, with opportunities to stop at different points to admire the scenery, take photos of the forest, and enjoy the views from the bridges.

The bridges feature spacious structures and systems designed to provide stability along the way.

Those wishing to learn more about the Monteverde ecosystem can take the experience accompanied by a guide, subject to availability and the applicable fee.

Hours

The Selvatura Park Hanging Bridges are available every day of the year.

Operating hours:
7:00 a.m. to 4:00 p.m.

Approximate tour duration:
1 to 1.5 hours.

Availability may be subject to weather and operational conditions.

Ocean Kayaking Policies - Sámara:

To ensure a safe, organized, and enjoyable experience for all our visitors, we kindly ask that you take into account the following policies:

1. Advance Reservation: It is recommended to make reservations at least 48 hours in advance. Visits without a reservation are subject to availability.

2. Punctuality: Please arrive at least 15 minutes before the scheduled time. Tours start promptly.

3. Cancellations and Changes: Cancellations with at least 24 hours notice can be rescheduled without penalty. Late cancellations or no-shows may be subject to charges.

4. Appropriate Clothing and Footwear: It is recommended to wear comfortable clothing, sunscreen, a hat, and closed-toe shoes suitable for walking on uneven terrain.

5. Accessibility: Some areas of the tour may have limited access for people with reduced mobility. Please inquire in advance for accommodations.

6. Children: Children are welcome under adult supervision at all times.

7. Pets: For safety and hygiene reasons, pets are not allowed during the tour.

8. Respectful Conduct: Respectful behavior towards the environment, staff, and other visitors is expected. Smoking and consuming alcoholic beverages during the tour are not allowed.

9. Photography and Video: Taking photos and videos is allowed.

Ocean Kayaking Specifications - Sámara:

The kayaking tour takes you through the calm waters of the ocean, where you can enjoy panoramic views of the Nicoya Peninsula coast.

Duration: Approximately 3 hours

Minimum Age: 4 years and older

Includes:

Local and Expert Guides: They will share fascinating details about the history, fauna, and flora of this Costa Rican paradise, enriching your experience with their local knowledge and passion for nature.

Safety: You will have all the necessary safety equipment and assistance during the tour so you can enjoy with complete peace of mind.

Chora Island: The tour will take you to the nearby Chora Island, a small paradise with clear waters and impressive biodiversity.

Snorkeling: You will have the opportunity to explore the local marine life.

Information needed for ocean kayaking - Sámara:

To fully enjoy your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Wear light and breathable clothing for freedom of movement and suitable shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Ocean Kayaking Amenities - Sámara:

• Comfortable and Stable Kayaks: Available for 1 or 2 persons, ideal for both beginners and experienced kayakers.
• Safety Equipment: Includes life jackets and everything necessary to ensure your safety during the journey.
• Expert Local Guides: Deep knowledge of the fauna, flora, and history of the region, making the tour an educational and fascinating experience.
• Snorkeling Opportunity: Explore the crystal-clear waters and discover marine life in the most prominent areas of the journey.
• Breathtaking Scenery: Enjoy panoramic views of the coast of the Nicoya Peninsula, pristine beaches, cliffs, and Chora Island.
• Comfort and Flexibility: Perfect activity for all skill levels, with a relaxed pace and breaks to appreciate the surroundings.

Ocean Kayaking - Sámara operating hours:

Guides will be available to welcome our clients at any time of the day, with the following service hours:

This tour is done at low tide.