COSTA RICA EXPEDITION

SJO Airport–San José Private Transfer Policies

1. Reservations

Reservations must be made at least 72 hours in advance and are subject to availability and confirmation. Once your reservation is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

Cancellations must be requested at least 72 hours before the scheduled transfer time. Cancellations made after this deadline may be subject to fees, depending on the reservation conditions.

Changes to the time or destination are subject to availability and confirmation. No-shows may be subject to a penalty of up to 100% of the service cost.

3. Luggage

The service includes space for one large suitcase and one personal item per person. Additional luggage must be reported in advance so that a suitable vehicle can be arranged.

5. Conduct during the service

Passengers are expected to treat the driver and vehicle respectfully. Smoking and consuming alcoholic beverages or illegal substances inside the vehicle are prohibited.

6. Lost items

Passengers should check their belongings before the transfer ends. If you leave an item behind, reasonable efforts will be made to locate it and arrange its return.

SJO Airport to San José Private Transfer Specifications

Starting point: Juan Santamaría International Airport (SJO), Costa Rica.

Final destination: Hotel or accommodation in San José, according to the address provided in the reservation.

Approximate duration: Approximately 45 to 60 minutes, depending on traffic and the accommodation’s location.

Service type: Private, direct transfer for the passenger or group listed in the reservation, without sharing the vehicle with other travelers.

Airport pickup: Meet the driver in the arrivals area, following the confirmed service instructions.

Professional driver: A driver assigned to take you to the specified destination.

Air-conditioned vehicle: Transportation equipped to provide comfort during the journey.

Luggage assistance: Assistance with luggage during pickup and transfer, subject to the service conditions.

Availability: Service available 24 hours a day, 7 days a week, including weekends and holidays, with advance reservation.

Services and highlights of the private transfer from SJO Airport

Private, exclusive vehicle

Travel directly from the airport to your accommodation in San José without sharing the vehicle with passengers outside your booking.

Air conditioning

Enjoy a cool, comfortable environment during the ride.

Comfortable, spacious seats

Relax after your flight as you make your way to your destination.

Airport pickup

Arrange to meet your driver in the arrivals area by following the instructions in your booking.

Luggage assistance

Get help with your bags during pickup and the transfer, depending on the service booked.

Direct transfer to your accommodation

Arrive at your hotel without any additional stops along the way.

24-hour service

Arrange your private transfer from Juan Santamaría Airport according to your flight’s arrival time, including weekends and holidays.

Operating hours:

The pickup time is coordinated based on the flight’s arrival and the reservation details. We recommend providing accurate flight information and a contact number to make it easier to coordinate with the driver.

Policies for Private Transfer from San José to Limón (Tortuguero Canals / Pacuare Bar):

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours before the service or failure to show up for the transfer (no-show) will incur a 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait for up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Behavior during the Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left behind in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications from San José to Limón (Tortuguero Canals / Pacuare Bar):

• Starting Point: Hotel located in San José

• Final Destination: Goshen Dock

• Estimated Transfer Duration: Between 3 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you at the arrivals area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of day, 7 days a week, to accommodate your itinerary.

Amenities of private transfer from San José to Limón (Tortuguero Canals / Pacuare Bar):

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Fresh and comfortable environments throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and option for silence, according to your preference.

• Luggage assistance: We help you from the airport departure to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of private transfer from San José to Limón (Tortuguero Canals / Pacuare Bar):

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Limón private transfer policies (Tortuguero Canals / Pacuare Bar) - La Fortuna:

1. Reservation and confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a confirmation with the service details.

2. Changes and cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within the last 12 hours before the service or failure to show up for the transfer (no-show) are subject to a 100% penalty.

3. Punctuality and waiting time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered as a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one personal item per person.

• Additional luggage must be notified in advance to allocate the appropriate vehicle.

5. Conduct during the service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will do our best to recover and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications Limón (Tortugero Canals / Pacuare Bar) - La Fortuna:

• Starting point: Goshen Dock

• Final destination: La Fortuna

• Estimated transfer duration: Between 3 hours, depending on traffic conditions

• Private service: Exclusive vehicle for the passenger or group, without additional stops.

• Professional driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you leave the airport until you reach your hotel.

• 24/7 availability: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities Limón (Tortuguero Canals / Pacuare Bar) - La Fortuna:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more enjoyable:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environments throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We assist you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the Limón private transfer (Tortuguero Canals / Pacuare Bar) - La Fortuna:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private Transfer Policies La Fortuna - Sarapiquí:

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Cancellations free of charge: up to 24 hours before the service.

• Change of schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or failure to show up for the transfer (no-show) are subject to a 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered as a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on bag per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct during the service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Liability

• We are not responsible for items left in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications La Fortuna - Sarapiquí:

• Starting Point: Hotel located in La Fortuna

• Final Destination: Sarapiquí

• Estimated Transfer Duration: Approximately 3 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you reach your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to fit your itinerary.

Private transfer amenities La Fortuna - Sarapiquí:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more enjoyable:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and option for silence, according to your preference.

• Luggage assistance: We assist you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the private transfer La Fortuna - Sarapiquí:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private Transfer Policies Sarapiquí - Río Celeste:

1. Booking and Confirmation

• All bookings must be made at least 48 hours in advance.

• Once the booking is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free Cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or failure to show up for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait for up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private transfer specifications Sarapiquí - Río Celeste:

• Starting point: Hotel located in Sarapiquí

• Final destination: Río Celeste

• Estimated transfer duration: Between 2 hours, depending on traffic conditions

• Private service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Private transfer amenities Sarapiquí - Río Celeste:

Enjoy a premium transfer with all conveniences designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for trips after a long flight.

• Relaxed atmosphere: Soft music and the option of silence, according to your preference.

• Luggage assistance: We help you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and security: 100% private service, with high-security standards.

Hours of operation for the Sarapiquí - Río Celeste private transfer:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private transfer policies Rio Celeste - Monteverde:

1. Booking and confirmation

• All bookings must be made at least 48 hours in advance.

• Once the booking is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

• Cancellations free of charge: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or failure to show up for the transfer (no-show) are subject to a 100% penalty.

3. Punctuality and waiting time

• The driver will wait for up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct during the service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private transfer specifications Rio Celeste - Monteverde:

• Starting point: Hotel located in Rio Celeste

• Final destination: Monteverde

• Estimated transfer duration: Approximately 3 hours, depending on traffic conditions

• Private service: Exclusive vehicle for the passenger or group, without additional stops.

• Professional driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Private Transfer Amenities Rio Celeste - Monteverde:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive Vehicle: No stops or additional passengers.

• Air Conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and Spacious Seats: Ideal for trips after a long flight.

• Relaxed Atmosphere: Soft music and the option of silence, according to your preference.

• Luggage Assistance: We assist you from airport departure to hotel reception.

• Guaranteed Punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and Security: 100% private service, with high safety standards.

Operating hours of the private transfer Rio Celeste - Monteverde:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Private Transfer Policies Monteverde - Uvita:

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Cancellations without charge: up to 24 hours before the service.

• Changes of schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or failure to appear for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait for up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered as a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one personal item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct during the Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private transfer specifications Monteverde - Uvita:

• Starting point: Hotel located in Monteverde

• Final destination: Uvita

• Estimated transfer duration: Approximately 4 hours, depending on traffic conditions

• Private service: Vehicle exclusively for the passenger or group, with no additional stops.

• Professional driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you leave the airport until you arrive at your hotel.

• Availability 24/7: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities Monteverde - Uvita:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more enjoyable:

• Exclusive Vehicle: No stops or additional passengers.

• Air Conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and Spacious Seats: Ideal for trips after a long flight.

• Relaxed Atmosphere: Soft music and option for silence, according to your preference.

• Luggage Assistance: We assist you from the airport departure to the hotel reception.

• Guaranteed Punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and Security: 100% private service, with high security standards.

Private transfer operating hours Monteverde - Uvita:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Policies for private transfer Uvita - San Gerardo de Dota:

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Cancellation without charge: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or failure to show up for the transfer (no-show) are subject to a 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to allocate the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will do our best to recover and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private transfer specifications Uvita - San Gerardo de Dota:

• Starting point: Hotel located in Uvita

• Final destination: San Gerardo de Dota

• Estimated duration of the transfer: Approximately 4 hours, depending on traffic conditions

• Private service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional driver: Will be waiting for you at the arrivals area, identified and ready to welcome you.

• Modern and comfortable vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 availability: We operate at any time of the day, 7 days a week, to accommodate your itinerary.

Private Transfer Amenities Uvita - San Gerardo de Dota:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive Vehicle: No stops or additional passengers.

• Air Conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and Spacious Seats: Ideal for travel after a long flight.

• Relaxed Atmosphere: Soft music and option for silence, according to your preference.

• Luggage Assistance: We assist you from the airport exit to the hotel reception.

• Guaranteed Punctuality: Real-time flight monitoring to adapt to your arrival.

• Privacy and Security: 100% private service, with high security standards.

Operating hours of the private transfer Uvita - San Gerardo de Dota:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Policies for private transfer San Gerardo de Dota - San José:

1. Reservation and confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours prior to the service or failure to show up for the transfer (no-show) are subject to a 100% penalty.

3. Punctuality and waiting time

• The driver will wait up to 15 minutes.

• After the waiting time without contact from the passenger, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to allocate the appropriate vehicle.

5. Conduct during the service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will do our best to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications San Gerardo de Dota - San José:

• Starting Point: Hotel located in San Gerardo de Dota

• Final Destination: San José

• Estimated Transfer Duration: Approximately 4 hours, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrivals area, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Private Transfer Amenities San Gerardo de Dota - San José:

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive Vehicle: No stops or additional passengers.

• Air Conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and Spacious Seats: Ideal for trips after a long flight.

• Relaxed Atmosphere: Soft music and silence option, according to your preference.

• Luggage Assistance: We help you from airport departure to hotel reception.

• Guaranteed Punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and Security: 100% private service with high security standards.

Operating hours of the San Gerardo de Dota - San José private transfer:

Our private transfer service operates 24 hours a day, 7 days a week, including weekends and holidays.

Policies for Private Transfer from San José to Juan Santamaría International Airport (SJO):

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or failure to show up for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 60 minutes after the flight arrival time.

• In case of flight delay, the status will be monitored and the schedule adjusted at no additional cost.

• If there is no contact from the passenger after the waiting time, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications: San José to Juan Santamaría International Airport (SJO):

• Starting Point: Hotel located in the city of San José

• Final Destination: Juan Santamaría International Airport (SJO)

• Estimated Transfer Duration: Between 25 and 45 minutes, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrival zone, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Amenities of private transfer from San Jose to Juan Santamaría International Airport (SJO):

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for travel after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We help you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the San José to Juan Santamaría International Airport (SJO) private shuttle:

Our private shuttle service operates 24 hours a day, 7 days a week, including weekends and holidays.

Accommodation Policies in San José – Standard Room

Cancellation and No-Show Policy:

• Cancellations must be made at least 31 days before the arrival date to avoid charges.

• Cancellations made after the specified deadline and no-shows may incur a charge equivalent to 100% of the accommodation cost.

• Group bookings are subject to the terms agreed upon in the relevant contract.

Children’s Policy:

• Children may stay free of charge, subject to the ages and conditions established by the hotel, when sharing a bed with their parents or guardians.

• Cribs may be requested in advance and are subject to availability.

Additional Guests:

• All additional guests must register at the front desk.

• Extra beds are subject to request, availability, and additional charges.

Pet Policy:

• Pets are not allowed.

Code of Conduct:

• Smoking is not permitted inside guest rooms or in indoor common areas. The hotel has a designated smoking area.

• Guests are asked to keep noise to a moderate level, especially at night.

• Guests responsible for damage to the property may be charged.

Security:

• The hotel has security personnel, cameras in common areas, and in-room safes.

Group Bookings:

• Group bookings are subject to specific terms that must be coordinated with the reservations team.

Personal Belongings:

• Guests are responsible for looking after their belongings. The hotel is not responsible for items left behind or not properly secured.

Accommodation Service Specifications in San José – Standard Room

Room type: Standard room with single, double, or twin occupancy options, subject to availability.

Bathroom: Private bathroom with hot-water shower, towels, toiletries, and hair dryer.

Climate control and comfort: Air conditioning, ceiling fan, and sound-insulated windows.

Technology and connectivity: Free Wi-Fi, flat-screen cable TV, USB ports, and direct-dial telephone.

Furnishings: Work desk, wardrobe or closet, full-length mirror, and safe.

Included services:

• Daily buffet breakfast.

• Daily room cleaning and tidying.

• Access to the hotel’s common areas.

• 24-hour reception.

• Free parking, subject to availability.

What to bring for the accommodation service in San José – Standard Room

• Valid identification document or passport.

• Reservation confirmation.

• Personal items and usual toiletries.

• Clothing suitable for the activities planned during your stay.

It is recommended that you check in advance about any special needs related to the room or hotel services.

Services and highlights of the accommodation service in San José – Standard Room

Equipped room: A space with functional furnishings, air conditioning, and amenities designed for a comfortable stay.

Private bathroom: Includes a shower with hot water, towels, toiletries, and a hair dryer.

Free Wi-Fi: Lets you stay connected during your stay, look up tourist information, or take care of work.

Buffet breakfast: Start the day with breakfast included with your accommodation.

Daily cleaning: Housekeeping and room tidying service during your stay.

24-hour reception: Assistance with questions and needs related to your accommodation.

Parking: Free parking, subject to availability.

Additional hotel services: The restaurant, bar, gym, swimming pool, business center, and room service should be confirmed based on the services available at the property and the booking conditions.

Accommodation hours in San José – Standard Room

Check-in: From 3:00 p.m.

Check-out: Until 12:00 noon

Requests for early check-in or late check-out are subject to hotel availability and occupancy and may incur additional charges.

Accommodation Policies in La Fortuna - bungalow:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in a full charge of the accommodation as a penalty.

• For group bookings, specific conditions agreed upon by contract apply.

2. Children Policies:

• Free accommodation is allowed according to established ages sharing a bed with their parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must be registered at the reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pets Policy:

• Pets are not allowed.

5. Rules of Coexistence:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate noise level, especially during night hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal belongings left behind or not properly secured.

Accommodation specifications in La Fortuna - bungalow:

Room type:

• Deluxe room (single or double occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Climate control and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Information to bring to accommodation in La Fortuna - bungalow:

To fully enjoy your tropical experience and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Wear lightweight and breathable clothing for freedom of movement and suitable shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation Amenities in La Fortuna - bungalow:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our clients' needs:

Comfortable Rooms: Modern and well-equipped rooms with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience in the restaurant, offering a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing drinks to unwind after a day of activities.

Pool: If you prefer to cool off, our outdoor pool with panoramic views of the Costa Rican landscape awaits you for a relaxing and enjoyable moment under the tropical sun.

Parking: We offer free parking for our guests with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in La Fortuna - bungalow:

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability and occupancy, as well as the respective payment.

Accommodation policies in Sarapiquí - bungalow:

1. Cancellation and no show policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• For group reservations, specific conditions agreed upon in the contract apply.

2. Children policies:

• Free accommodation is allowed based on established ages sharing a bed with their parents or guardians.

• Cribs are available upon request (subject to availability).

3. Additional guests policies:

• Any additional person must be registered at the reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pet policy:

• Pets are not allowed.

5. Coexistence rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate level of noise, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation specifications in Sarapiquí - bungalow:

Room type:

• Bungalow (single or double occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hair dryer

Climatization and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe deposit box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Information to take to the accommodation in Sarapiquí - bungalow:

To fully enjoy your experience in the tropics and outdoor activities, we suggest you take into account the following recommendations:

• Comfortable clothing and footwear: Wear light and breathable clothing to move freely and suitable shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in Sarapiquí - bungalow:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our clients' needs:

Prime Location: Immerse yourself in the serenity of the jungle with unparalleled views and the song of exotic birds.

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience at the restaurant, offering a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages to relax after a day of activities.

Parking: We offer free parking for our guests, with 24-hour security.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in Sarapiquí - bungalow:

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Admittance before the established time and departures after the established time are subject to hotel availability and occupancy, as well as corresponding payment.

Accommodation policies at Río Celeste - standard room:

1. Cancellation and No Show policies:

• Cancellations must be made at least 31 days prior to the arrival date to avoid charges.

• Late cancellations or No Show will result in the full accommodation charge as a penalty.

• Specific conditions agreed by contract apply for group reservations.

2. Child policies:

• Free accommodation is allowed for children according to the established ages sharing a bed with their parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional guest policies:

• Any additional person must register at reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pet policy:

• Pets are not allowed.

5. Coexistence rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• A moderate noise level is requested, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group reservations:

• Specific conditions and policies apply, arranged directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly safeguarded.

Accommodation specifications in Río Celeste - standard room:

Room type:

• Standard room (single or double occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Climatization and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safe box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Information you need to bring to the accommodation in Río Celeste - standard room:

To fully enjoy your experience in the tropics and outdoor activities, we suggest considering the following recommendations:

• Comfortable clothing and footwear: Bring light and breathable clothing to move around freely and suitable shoes for walks or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation Amenities at Río Celeste - Standard Room:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet the needs of our guests:

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience at the restaurant, which offers a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing drinks to relax after a day of activities.

Parking: We offer free parking for our guests, with 24-hour security.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in Río Celeste - standard room:

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

*** Early check-ins and late check-outs are subject to hotel availability and occupancy, as well as the respective payment.

Accommodation policies in Monteverde - standard room:

1. Cancellation and no show policies:

• Cancellations must be made at least 31 days prior to the arrival date to avoid charges.

• Late cancellations or no-shows result in a full accommodation charge as a penalty.

• For group reservations, specific conditions agreed upon by contract apply.

2. Children policies:

• Free accommodation is allowed according to the established ages sharing a bed with their parents or guardians.

• Cribs available upon request (subject to availability).

3. Additional guest policies:

• Any additional person must register at the reception.

• Extra beds available upon request with an additional charge and subject to availability.

4. Pet policy:

• Pets are not allowed.

5. Coexistence rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate noise level, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuable items.

7. Group reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation specifications in Monteverde - standard room:

Room Type:

• Standard room (single, double, or twin occupancy)

Bathroom:

• Private full bathroom

• Shower with hot water

• Towels, toiletries, and hairdryer

Cooling and Comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and Connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safety deposit box

Included Services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour reception

Information to bring to the accommodation in Monteverde - standard room:

To make the most of your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Bring lightweight, breathable clothing for freedom of movement and suitable shoes for hiking or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Amenities of accommodation in Monteverde - standard room:

Our service is designed to offer you a comforting and relaxing experience during your stay. We have amenities to meet the needs of our guests:

Comfortable Rooms: Modern and well-equipped rooms with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience at the restaurant, offering a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages to unwind after a day of activities.

Parking: We offer free parking for our guests, with 24-hour security.

Room Service: Our room service is available to meet all your needs, from a light meal to a restful break.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the accommodation in Monteverde - standard room:

Our accommodation is available to receive our guests at any time of the day, with the following service hours:

Check in 2:00 p.m.

Check Out 12:00 p.m.

***Entries before the established time and departures after the established time are subject to the availability and occupancy of the hotel, as well as the respective payment.

Accommodation policies in Uvita - bungalow:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed by contract apply to group reservations.

2. Children Policies:

• Accommodation for children is allowed free of charge according to the established ages sharing a bed with their parents or guardians.

• Cribs are available upon request (subject to availability).

3. Additional Guest Policies:

• Any additional person must register at the front desk.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pet Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate noise level, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes available in all rooms for valuables.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Responsibility:

• The hotel is not responsible for personal belongings left behind or not properly secured.

Accommodation specifications in Uvita - bungalow:

Room type:

• Bungalow room (single, double, or twin occupancy)

Bathroom:

• Private full bathroom

• Hot water shower

• Towels, toiletries, and hairdryer

Climate control and comfort:

• Air conditioning

• Ceiling fan

• Soundproof windows

Technology and connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct dial telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safety deposit box

Included services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel's common areas

• Free parking (subject to availability)

• 24-hour reception

Information to bring to the accommodation in Uvita - bungalow:

To fully enjoy your tropical experience and outdoor activities, we suggest you take into account the following recommendations:

• Comfortable clothing and footwear: Bring light and breathable clothes for easy movement and suitable shoes for walks or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in Uvita - bungalow:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet the needs of our guests:

Prime location: Immerse yourself in the tranquility of the jungle with incomparable views and the song of exotic birds.

Comfortable Rooms: Modern and well-equipped rooms, with high quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a culinary experience in the restaurant, which offers a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages for you to relax after a day of activities.

Spa and pool: Relax and revitalize at our exclusive spa, where you can enjoy a variety of wellness treatments. If you prefer to cool off, our outdoor pool with panoramic views of the Costa Rican landscape awaits you for a moment of rest and enjoyment under the tropical sun.

Parking: We offer free parking for our guests, with 24-hour security.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of Uvita accommodation - bungalow:

Our accommodation is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m.

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to hotel availability and occupancy, as well as the respective payment.

Accommodation Policies in San Gerardo de Dota - Standard Room:

1. Cancellation and No Show Policies:

• Cancellations must be made at least 31 days in advance of the arrival date to avoid charges.

• Late cancellations or no-shows will result in the full accommodation charge as a penalty.

• Specific conditions agreed upon by contract apply to group reservations.

2. Children Policies:

• Free accommodation is allowed according to the specified ages, sharing a bed with their parents or guardians.

• Cribs are available upon request (subject to availability).

3. Additional Guests Policies:

• Any additional person must be registered at reception.

• Extra bed available upon request with an additional charge and subject to availability.

4. Pet Policy:

• Pets are not allowed.

5. Coexistence Rules:

• Smoking is not allowed in rooms or internal common areas. Designated smoking area available.

• Please maintain a moderate noise level, especially during nighttime hours.

• Any damage to the property will be charged to the responsible guest.

6. Security:

• The hotel has security personnel and cameras in common areas.

• Safety deposit boxes are available in all rooms for valuable items.

7. Group Reservations:

• Specific conditions and policies apply, coordinated directly with our reservations team.

8. Liability:

• The hotel is not responsible for personal items left behind or not properly secured.

Accommodation specifications in San Gerardo de Dota - standard room:

Room Type:

• Standard room (single, double, or twin occupancy)

Bathroom:

• Private full bathroom

• Hot water shower

• Towels, toiletries, and hairdryer

Air Conditioning and Comfort:

• Air conditioning

• Ceiling fan

• Acoustic insulation windows

Technology and Connectivity:

• Free high-speed Wi-Fi

• Flat-screen TV with cable

• USB ports for device charging

• Direct line telephone

Furniture:

• Work desk

• Wardrobe or closet

• Full-length mirror

• Safety deposit box

Included Services:

• Daily buffet breakfast

• Daily room cleaning and tidying

• Access to hotel common areas

• Free parking (subject to availability)

• 24-hour front desk

Information to bring to the accommodation in San Gerardo de Dota - standard room:

To fully enjoy your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Bring light and breathable clothing to move around freely and suitable shoes for hikes or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Accommodation amenities in San Gerardo de Dota - standard room:

Our service is designed to offer you a comfortable and relaxing experience during your stay. We have amenities to meet our clients' needs:

Prime Location: Immerse yourself in the serenity of the jungle with incomparable views and the singing of exotic birds.

Comfortable Rooms: Modern and well-equipped rooms, with high-quality beds, soft bedding, air conditioning, free Wi-Fi, flat-screen TV with access to international channels, and minibar.

Restaurant and Bar: Enjoy a gastronomic experience in the restaurant, which offers a variety of local and international dishes. Our bar provides a selection of cocktails, wines, and refreshing beverages to relax after a day of activities.

Parking: We offer free parking for our guests, with 24-hour security.

Reception: The reception staff is available to assist with any requests and provide local information.

Operating hours of the lodging in San Gerardo de Dota - standard room:

Our lodging is available to welcome our guests at any time of the day, with the following service hours:

Check in 3:00 p.m. 

Check Out 12:00 p.m.

***Early check-ins and late check-outs are subject to availability and hotel occupancy, as well as the respective payment.

Accommodation Policies in San José – Standard Room

Cancellation and No-Show Policy:

• Cancellations must be made at least 31 days before the arrival date to avoid charges.

• Cancellations made after the specified deadline and no-shows may incur a charge equivalent to 100% of the accommodation cost.

• Group bookings are subject to the terms agreed upon in the relevant contract.

Children’s Policy:

• Children may stay free of charge, subject to the ages and conditions established by the hotel, when sharing a bed with their parents or guardians.

• Cribs may be requested in advance and are subject to availability.

Additional Guests:

• All additional guests must register at the front desk.

• Extra beds are subject to request, availability, and additional charges.

Pet Policy:

• Pets are not allowed.

Code of Conduct:

• Smoking is not permitted inside guest rooms or in indoor common areas. The hotel has a designated smoking area.

• Guests are asked to keep noise to a moderate level, especially at night.

• Guests responsible for damage to the property may be charged.

Security:

• The hotel has security personnel, cameras in common areas, and in-room safes.

Group Bookings:

• Group bookings are subject to specific terms that must be coordinated with the reservations team.

Personal Belongings:

• Guests are responsible for looking after their belongings. The hotel is not responsible for items left behind or not properly secured.

Accommodation Service Specifications in San José – Standard Room

Room type: Standard room with single, double, or twin occupancy options, subject to availability.

Bathroom: Private bathroom with hot-water shower, towels, toiletries, and hair dryer.

Climate control and comfort: Air conditioning, ceiling fan, and sound-insulated windows.

Technology and connectivity: Free Wi-Fi, flat-screen cable TV, USB ports, and direct-dial telephone.

Furnishings: Work desk, wardrobe or closet, full-length mirror, and safe.

Included services:

• Daily buffet breakfast.

• Daily room cleaning and tidying.

• Access to the hotel’s common areas.

• 24-hour reception.

• Free parking, subject to availability.

What to bring for the accommodation service in San José – Standard Room

• Valid identification document or passport.

• Reservation confirmation.

• Personal items and usual toiletries.

• Clothing suitable for the activities planned during your stay.

It is recommended that you check in advance about any special needs related to the room or hotel services.

Services and highlights of the accommodation service in San José – Standard Room

Equipped room: A space with functional furnishings, air conditioning, and amenities designed for a comfortable stay.

Private bathroom: Includes a shower with hot water, towels, toiletries, and a hair dryer.

Free Wi-Fi: Lets you stay connected during your stay, look up tourist information, or take care of work.

Buffet breakfast: Start the day with breakfast included with your accommodation.

Daily cleaning: Housekeeping and room tidying service during your stay.

24-hour reception: Assistance with questions and needs related to your accommodation.

Parking: Free parking, subject to availability.

Additional hotel services: The restaurant, bar, gym, swimming pool, business center, and room service should be confirmed based on the services available at the property and the booking conditions.

Accommodation hours in San José – Standard Room

Check-in: From 3:00 p.m.

Check-out: Until 12:00 noon

Requests for early check-in or late check-out are subject to hotel availability and occupancy and may incur additional charges.

Policies and Restrictions

Booking: Booking in advance is recommended. The experience is subject to availability for both the hike and EcoTermales Fortuna.

Punctuality: Participants must arrive at the time indicated in the confirmation. If transportation from the accommodation is included, the pickup time will depend on its location.

Physical fitness: The hike includes natural trails, changes in elevation, and surfaces that may be wet, uneven, or slippery. A suitable fitness level is required for a moderately difficult hike.

Footwear: Closed-toe shoes with good traction are recommended for the hike.

Children: Children must remain under adult supervision and comply with the rules established for each activity.

Mobility: The hiking section may pose challenges for people with reduced mobility. We recommend checking the specific participation requirements in advance.

Authorized trails: Participants must stay on designated routes and follow the guide's instructions.

Weather conditions: Rain does not necessarily mean the hike will be canceled. However, conditions that pose a risk may result in changes, delays, or cancellations.

Visibility: Views of Arenal Volcano and Lake Arenal depend on weather conditions and cannot be guaranteed.

Wildlife: Animals roam freely in their natural habitat, and sightings of any particular species are not guaranteed.

EcoTermales: During the visit, guests must comply with the safety rules, hours, and requirements established by EcoTermales Fortuna.

Health conditions: People with certain cardiovascular conditions, blood pressure issues, pregnancy, or other medical conditions that may be affected by prolonged exposure to hot water should consult their doctor before using the hot springs.

Cancellations

Cancellation, modification, and no-show policies are subject to the terms stated in the booking confirmation and the conditions of the providers involved.

Specifications

Destination: Arenal Volcano and EcoTermales Fortuna, La Fortuna, San Carlos, Costa Rica.

Type of experience: Nature, hiking, volcanic interpretation, and hot springs.

Approximate total duration: 8 hours, depending on the option booked, transportation, and operating conditions.

First part: Arenal Volcano hike

Guided hike
A hike along natural trails in the area surrounding Arenal Volcano.

Volcanic landscape
The route offers insight into various landscape features related to Arenal’s eruptive history and the natural regeneration of the forest.

Naturalist guide
Guidance and interpretation on the region’s geology, natural history, flora, and fauna.

Nature observation
You may encounter birds and other wild animals along the route. Sightings are not guaranteed.

Arenal scenery
Weather permitting, different areas may offer views of Arenal Volcano, Arenal Lake, and the surrounding area.

Second part: EcoTermales Fortuna

After the hike, the experience continues with admission to EcoTermales Fortuna.

Hot springs
Time to enjoy the hot spring pools and relax after the hike.

Tropical gardens
The pools are nestled among lush vegetation, enhancing the relaxing experience.

Free time
Time to enjoy the hot springs at your own pace, while observing the facility’s schedule and regulations.

The tour includes

• Naturalist guide during the hike.
• Water during the hike.
• Admission to EcoTermales Fortuna.
• Meals, according to the option booked.
• Transportation, according to the service reserved.

Important

The hike takes place on authorized trails in the area surrounding Arenal Volcano. The activity does not include climbing to the crater or entering restricted areas.

Views of the volcano and lake depend on weather conditions.

What to bring

This experience combines a hike along nature trails with a visit to hot springs, so we recommend preparing for both activities.

For the hike

• Comfortable, lightweight, and breathable clothing.
• Closed-toe shoes with good traction, preferably athletic or hiking shoes.
• Lightweight waterproof jacket or poncho.
• Sunscreen.
• Insect repellent.
• Hat or cap.
• Reusable water bottle.
• Camera or phone.
• Binoculars if you are especially interested in birdwatching.

For EcoTermales

• Swimsuit.
• Dry clothes to change into.
• Sandals.
• A bag for storing wet clothes.
• Personal items needed after using the pools.

We recommend bringing a small backpack to keep the items used during the hike separate from those intended for the hot springs.

Amenities

Naturalist guide
Guidance and interpretation during the hike around Arenal Volcano.

Volcanic landscape
The route offers insight into the region’s natural history and a chance to see how the forest now coexists with a landscape transformed by volcanic activity.

Hot springs
Access to EcoTermales Fortuna to relax and enjoy its thermal pools after the hike.

Tropical surroundings
Gardens and lush vegetation complement the hot springs experience and create a relaxing atmosphere after physical activity.

Meals
Included according to the option booked.

Transfers
Available according to the service booked and designated operating areas.

Schedule

The departure time will be confirmed at the time of booking and is subject to availability.

Approximate total duration: 8 hours.

If the service includes transportation from your accommodation, the pickup time will be provided in the confirmation and will depend on the hotel's location.

The walk and entry to EcoTermales Fortuna will be scheduled according to the availability of time slots for both activities.