COSTA RICA 5D ADVENTURE

SJO Airport–San José Private Transfer Policies

1. Reservations

Reservations must be made at least 72 hours in advance and are subject to availability and confirmation. Once your reservation is confirmed, you will receive a voucher with the service details.

2. Changes and cancellations

Cancellations must be requested at least 72 hours before the scheduled transfer time. Cancellations made after this deadline may be subject to fees, depending on the reservation conditions.

Changes to the time or destination are subject to availability and confirmation. No-shows may be subject to a penalty of up to 100% of the service cost.

3. Luggage

The service includes space for one large suitcase and one personal item per person. Additional luggage must be reported in advance so that a suitable vehicle can be arranged.

5. Conduct during the service

Passengers are expected to treat the driver and vehicle respectfully. Smoking and consuming alcoholic beverages or illegal substances inside the vehicle are prohibited.

6. Lost items

Passengers should check their belongings before the transfer ends. If you leave an item behind, reasonable efforts will be made to locate it and arrange its return.

SJO Airport to San José Private Transfer Specifications

Starting point: Juan Santamaría International Airport (SJO), Costa Rica.

Final destination: Hotel or accommodation in San José, according to the address provided in the reservation.

Approximate duration: Approximately 45 to 60 minutes, depending on traffic and the accommodation’s location.

Service type: Private, direct transfer for the passenger or group listed in the reservation, without sharing the vehicle with other travelers.

Airport pickup: Meet the driver in the arrivals area, following the confirmed service instructions.

Professional driver: A driver assigned to take you to the specified destination.

Air-conditioned vehicle: Transportation equipped to provide comfort during the journey.

Luggage assistance: Assistance with luggage during pickup and transfer, subject to the service conditions.

Availability: Service available 24 hours a day, 7 days a week, including weekends and holidays, with advance reservation.

Services and highlights of the private transfer from SJO Airport

Private, exclusive vehicle

Travel directly from the airport to your accommodation in San José without sharing the vehicle with passengers outside your booking.

Air conditioning

Enjoy a cool, comfortable environment during the ride.

Comfortable, spacious seats

Relax after your flight as you make your way to your destination.

Airport pickup

Arrange to meet your driver in the arrivals area by following the instructions in your booking.

Luggage assistance

Get help with your bags during pickup and the transfer, depending on the service booked.

Direct transfer to your accommodation

Arrive at your hotel without any additional stops along the way.

24-hour service

Arrange your private transfer from Juan Santamaría Airport according to your flight’s arrival time, including weekends and holidays.

Operating hours:

The pickup time is coordinated based on the flight’s arrival and the reservation details. We recommend providing accurate flight information and a contact number to make it easier to coordinate with the driver.

Policies for Private Transfer from San José to Juan Santamaría International Airport (SJO):

1. Reservation and Confirmation

• All reservations must be made at least 48 hours in advance.

• Once the reservation is confirmed, you will receive a voucher with the service details.

2. Changes and Cancellations

• Free cancellations: up to 24 hours before the service.

• Changes in schedule or destination: subject to availability and must be requested at least 24 hours in advance.

• Cancellations within 12 hours of the service or failure to show up for the transfer (no-show) are subject to 100% penalty.

3. Punctuality and Waiting Time

• The driver will wait up to 60 minutes after the flight arrival time.

• In case of flight delay, the status will be monitored and the schedule adjusted at no additional cost.

• If there is no contact from the passenger after the waiting time, it will be considered a no-show.

4. Luggage

• The transfer includes space for one large suitcase and one carry-on item per person.

• Additional luggage must be notified in advance to assign the appropriate vehicle.

5. Conduct During Service

• Respectful behavior towards the driver and the vehicle is expected.

• Smoking, consuming alcohol, or illegal substances inside the vehicle is prohibited.

6. Responsibility

• We are not responsible for items left in the vehicle, but we will make every effort to retrieve and return them to you.

• We reserve the right to cancel the service in case of behaviors that compromise safety.

Private Transfer Specifications: San José to Juan Santamaría International Airport (SJO):

• Starting Point: Hotel located in the city of San José

• Final Destination: Juan Santamaría International Airport (SJO)

• Estimated Transfer Duration: Between 25 and 45 minutes, depending on traffic conditions

• Private Service: Exclusive vehicle for the passenger or group, with no additional stops.

• Professional Driver: Will be waiting for you in the arrival zone, identified and ready to welcome you.

• Modern and Comfortable Vehicles: Fleet equipped with air conditioning, spacious interiors, and high-quality maintenance.

• Luggage Assistance: From the moment you leave the airport until you arrive at your hotel.

• 24/7 Availability: We operate at any time of the day, 7 days a week, to accommodate your schedule.

Amenities of private transfer from San Jose to Juan Santamaría International Airport (SJO):

Enjoy a premium transfer with all the amenities designed to make your arrival in Costa Rica more pleasant:

• Exclusive vehicle: No stops or additional passengers.

• Air conditioning: Cool and comfortable environment throughout the journey.

• Comfortable and spacious seats: Ideal for travel after a long flight.

• Relaxed atmosphere: Soft music and option of silence, according to your preference.

• Luggage assistance: We help you from the airport exit to the hotel reception.

• Guaranteed punctuality: Real-time flight monitoring to adjust to your arrival.

• Privacy and security: 100% private service, with high security standards.

Operating hours of the San José to Juan Santamaría International Airport (SJO) private shuttle:

Our private shuttle service operates 24 hours a day, 7 days a week, including weekends and holidays.

Accommodation Policies in San José – Standard Room

Cancellation and No-Show Policy:

• Cancellations must be made at least 31 days before the arrival date to avoid charges.

• Cancellations made after the specified deadline and no-shows may incur a charge equivalent to 100% of the accommodation cost.

• Group bookings are subject to the terms agreed upon in the relevant contract.

Children’s Policy:

• Children may stay free of charge, subject to the ages and conditions established by the hotel, when sharing a bed with their parents or guardians.

• Cribs may be requested in advance and are subject to availability.

Additional Guests:

• All additional guests must register at the front desk.

• Extra beds are subject to request, availability, and additional charges.

Pet Policy:

• Pets are not allowed.

Code of Conduct:

• Smoking is not permitted inside guest rooms or in indoor common areas. The hotel has a designated smoking area.

• Guests are asked to keep noise to a moderate level, especially at night.

• Guests responsible for damage to the property may be charged.

Security:

• The hotel has security personnel, cameras in common areas, and in-room safes.

Group Bookings:

• Group bookings are subject to specific terms that must be coordinated with the reservations team.

Personal Belongings:

• Guests are responsible for looking after their belongings. The hotel is not responsible for items left behind or not properly secured.

Accommodation Service Specifications in San José – Standard Room

Room type: Standard room with single, double, or twin occupancy options, subject to availability.

Bathroom: Private bathroom with hot-water shower, towels, toiletries, and hair dryer.

Climate control and comfort: Air conditioning, ceiling fan, and sound-insulated windows.

Technology and connectivity: Free Wi-Fi, flat-screen cable TV, USB ports, and direct-dial telephone.

Furnishings: Work desk, wardrobe or closet, full-length mirror, and safe.

Included services:

• Daily buffet breakfast.

• Daily room cleaning and tidying.

• Access to the hotel’s common areas.

• 24-hour reception.

• Free parking, subject to availability.

What to bring for the accommodation service in San José – Standard Room

• Valid identification document or passport.

• Reservation confirmation.

• Personal items and usual toiletries.

• Clothing suitable for the activities planned during your stay.

It is recommended that you check in advance about any special needs related to the room or hotel services.

Services and highlights of the accommodation service in San José – Standard Room

Equipped room: A space with functional furnishings, air conditioning, and amenities designed for a comfortable stay.

Private bathroom: Includes a shower with hot water, towels, toiletries, and a hair dryer.

Free Wi-Fi: Lets you stay connected during your stay, look up tourist information, or take care of work.

Buffet breakfast: Start the day with breakfast included with your accommodation.

Daily cleaning: Housekeeping and room tidying service during your stay.

24-hour reception: Assistance with questions and needs related to your accommodation.

Parking: Free parking, subject to availability.

Additional hotel services: The restaurant, bar, gym, swimming pool, business center, and room service should be confirmed based on the services available at the property and the booking conditions.

Accommodation hours in San José – Standard Room

Check-in: From 3:00 p.m.

Check-out: Until 12:00 noon

Requests for early check-in or late check-out are subject to hotel availability and occupancy and may incur additional charges.

Policies

Advance booking: Booking at least 48 hours in advance is recommended. Later requests will be subject to availability.

Punctuality: Passengers must be ready at the meeting point and time indicated in their confirmation. Pickup times may vary depending on the hotel and the day's route.

Itinerary: The order of visits may change due to traffic, road closures, official activities, museum hours, cultural events, or other operational circumstances.

Cultural sites: Access to the National Theater, Pre-Columbian Gold Museum, or other sites included in the tour is subject to their respective hours, availability, special events, and institutional policies.

Minors: Children must remain under adult supervision throughout the tour.

Accessibility: Some parts of the experience require walking. People with reduced mobility should inquire in advance to verify transportation and access conditions at the different sites.

Photography: Permitted in most spaces, subject to the specific rules of each museum or attraction. At the National Theater, photography during visits is permitted without flash.

Cancellations

Cancellation and modification terms are subject to the policies stated in the booking confirmation and the operator's terms and conditions.

Amenities

Transportation
Transportation during the tour in a tourist vehicle, according to the group size.

Guide
Guided tour providing insight into the history and culture of San José and its main points of interest.

Cultural visits
The itinerary includes visits to the Pre-Columbian Gold Museum and the National Theater, subject to availability and operational conditions.

Panoramic tour
Offers the opportunity to explore different parts of the capital, rather than limiting the experience to its historic center.

Specifications

Approximate duration: 4 hours.

Format: Cultural and panoramic tour of the city of San José.

Includes: Transportation, a guide, and the cultural visits included in the itinerary, subject to operating hours and availability.

Main tour highlights

National Theatre of Costa Rica
One of the country’s most representative historic and architectural buildings. Its elegant architecture, decoration, and works of art offer a glimpse into an important part of Costa Rica’s cultural history.

Pre-Columbian Gold Museum
Located beneath Plaza de la Cultura, it houses an extraordinary archaeological collection that offers insight into the techniques, symbols, and worldview of Costa Rica’s pre-Columbian Indigenous societies.

Democracy Plaza and National Museum
The tour takes in this important historic area of the capital. The National Museum is housed in the former Bellavista Barracks, a building closely associated with one of the most important events in Costa Rica’s modern history: the abolition of the army.

University of Costa Rica and eastern San José
The panoramic tour continues through various areas in the eastern part of the capital, including Los Yoses, San Pedro, and the surroundings of the University of Costa Rica.

La Sabana Metropolitan Park
One of San José’s main urban green spaces and an important landmark for understanding the development of the city’s western area.

Western San José
The tour continues through areas such as Rohrmoser and Pavas, offering a glimpse of a more contemporary, residential side of the capital.

Costa Rican crafts and souvenirs
The experience includes a stop for those who would like to discover Costa Rican products and crafts and take home a souvenir of their visit.

The order of visits may vary depending on traffic conditions, attraction hours, availability, and the day’s operational logistics.

What to bring

San José is located in the Central Valley, and the weather can change throughout the day. To enjoy the tour comfortably, we recommend bringing:

• Comfortable clothing.
• Appropriate walking shoes.
• A light jacket or raincoat during the rainy season.
• Sunscreen.
• A camera or phone.
• Cash or a card for personal purchases, drinks, food, or souvenirs not included in the tour.

Schedule

Approximate duration: 4 hours.

Reference start time: 7:00 a.m.

The exact pickup time will depend on the hotel or meeting point and will be confirmed when the reservation is made.

Schedules may change depending on traffic and operational conditions, as well as the availability of the included attractions.

Policies and restrictions

Booking: Booking in advance is recommended. The excursion is subject to availability.

Departure point: The service operates from selected hotels and pickup points in San José. The exact pickup location and time will be indicated in the confirmation.

Punctuality: Participants must be ready at the indicated time, as the route picks up passengers at different locations.

Duration: This is a full-day excursion lasting approximately 13 hours. It includes several hours of travel by road between San José and the Arenal region.

Children: Children must remain under adult supervision throughout the experience.

Mobility: Some stops and facilities may have limited accessibility for people with reduced mobility. We recommend checking in advance based on the traveler’s specific needs.

Arenal Volcano: Volcano visibility depends entirely on weather conditions and cannot be guaranteed.

Baldi Hot Springs: Visitors must comply with the hours, safety rules, and regulations established by Baldi Hot Springs.

Health conditions: People with certain cardiovascular conditions, blood pressure disorders, those who are pregnant, or anyone with other medical conditions that may be affected by prolonged exposure to hot water should consult their doctor before using thermal pools.

Additional treatments: Massages, spa treatments, and other additional services at Baldi Hot Springs are not included unless expressly stated in the booking.

Meals: Dietary requirements or restrictions must be communicated in advance and will be subject to the capabilities of the establishments included in the itinerary.

Cancellations

Cancellation, modification, and no-show conditions are subject to the policies stated in the booking confirmation and the supplier’s terms.

Specifications

Departure: San José, Costa Rica.

Main destinations: Sarchí, the Arenal Volcano region, La Fortuna, and Baldi Hot Springs.

Tour type: Full-day excursion.

Approximate duration: 13 hours.

Activity level: Low to moderate. This experience mainly involves transportation, sightseeing, and short walks at the different stops along the route.

Experience itinerary

Sarchí – Costa Rican artisan tradition
The first stop offers the chance to discover one of Costa Rica's most iconic towns for traditional crafts, especially known for its decorated oxcarts and woodworking.

Route to Arenal
The journey continues toward the northern region of the country, passing through rural landscapes, agricultural areas, and Costa Rican communities.

Arenal Volcano region
Upon arriving in the La Fortuna area, the silhouette of Arenal Volcano becomes part of the scenery when weather conditions allow.

Lunch
A stop is made to enjoy lunch before continuing with the experience.

Baldi Hot Springs
The afternoon is spent enjoying the facilities and thermal pools at Baldi Hot Springs.

Dinner
The experience includes dinner before beginning the return trip to San José.

Return to San José
After a full day, the journey back to the Central Valley begins.

The tour includes

• Round-trip transportation from selected locations in San José.
• Guide during the excursion.
• Visit to Sarchí.
• Scenic drive through the Arenal region.
• Lunch.
• Admission to Baldi Hot Springs.
• Time to enjoy the thermal pools.
• Dinner.

Important

This experience is a full-day scenic and cultural excursion. It should not be confused with hiking tours that follow trails and old lava flows around Arenal Volcano.

Views of Arenal Volcano depend on cloud cover and the weather conditions at the time and cannot be guaranteed.

What you need to bring

Since this is an approximately 13-hour excursion that combines driving, sightseeing, and hot springs, we recommend bringing:

For the tour

• Comfortable, lightweight clothing.
• Comfortable walking shoes.
• A lightweight jacket or raincoat.
• Sunscreen.
• A hat or cap.
• Sunglasses.
• Insect repellent.
• A camera or phone.

For Baldi Hot Springs

• Swimsuit.
• Sandals or water shoes.
• Dry clothes to change into.
• A bag for storing wet clothes.
• Any personal items you may need after using the pools.

We recommend bringing a small backpack so you can keep items used during the tour separate from those intended for the hot springs.

Amenities

Transportation from San José
The tour lets you take a full-day excursion to the Arenal region without having to arrange separate transportation.

Guide
Guidance throughout the tour and information about the destinations visited.

Sarchí
A cultural stop showcasing Costa Rican artisan traditions before continuing to the northern region.

Rural landscapes
The journey offers views of the changing landscape between the Central Valley and the northern plains of Costa Rica.

Arenal Volcano
An opportunity to take in one of the country’s most iconic landscapes when weather conditions permit.

Baldi Hot Springs
Time to enjoy the thermal pools and relax in the afternoon.

Lunch and dinner
Two meals included during the full-day excursion.

Schedule

Approximate duration: 13 hours.

Estimated departure from San José: between 7:30 a.m. and 8:30 a.m., depending on the hotel location and pickup route.

The exact schedule will be provided in the booking confirmation.

Due to the duration of the excursion, the return to San José takes place at night. The schedule may vary depending on traffic conditions, operational factors, and hotel location.

Canopy Policies at Parque Aventura San Luis:

To ensure a safe, organized, and enjoyable experience for all our visitors, we kindly ask that you take into consideration the following policies:

1. Advance Reservation: It is recommended to make reservations at least 48 hours in advance. Visits without reservations are subject to availability.

2. Punctuality: Please arrive at least 15 minutes before the scheduled time. Tours start promptly.

3. Cancellations and Changes: Cancellations with at least 24 hours' notice can be rescheduled without penalty. Late cancellations or no-shows may incur charges.

4. Appropriate Clothing and Footwear: It is recommended to wear comfortable clothing, sunscreen, a hat, and closed-toe shoes suitable for walking on uneven terrain.

5. Accessibility: Some areas of the tour may have limited access for people with reduced mobility. Please inquire in advance for accommodations.

6. Children: Children are welcome when supervised by an adult at all times.

7. Pets: For safety and hygiene reasons, pets are not allowed during the tour.

8. Respectful Conduct: Respectful behavior towards the environment, staff, and other visitors is expected. Smoking and consumption of alcoholic beverages are not permitted during the tour.

9. Photography and Video: Taking photos and videos is allowed.

Canopy specifications at San Luis Adventure Park:

Located in the serene and lush cloud forests of the Central Valley, San Luis Adventure Park offers an unforgettable canopy experience.

Approximate duration: 6 hours

Includes:

• Safety and equipment: Before starting, you will receive a complete briefing with instructions, safety regulations, and all the certified equipment necessary to carry out the activity with total confidence and comfort.

• The Tour includes exciting zip lines that cross the majestic Cataratitas River, allowing you to soar over vast expanses of virgin forest and have an intimate contact with the ecosystem of the Costa Rican cloud forest.

• Food: At the end of the tour, enjoy a typical Costa Rican lunch, with homemade dishes prepared with fresh local ingredients.

San Luis Canopy features 12 different zip lines and 18 platforms, in addition to its famous attractions: the "Tarzan Swing Trails" and "Fly like Superman".

Information you need to bring for canopy at Parque Aventura San Luis:

To make the most of your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Wear lightweight and breathable clothing to move around freely and suitable shoes for hiking or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Canopy amenities at Parque Aventura San Luis:

It is designed to offer a comfortable and safe experience amidst the nature of the cloud forest. The following are detailed:

• High-quality protective equipment: The tour includes harness, helmet, and gloves, all provided by the park to ensure the safety of the participants.

• Trained local guides: Professionals trained in first aid and canopy techniques, who supervise and assist participants throughout the tour.

• Accessibility: The facilities are designed to be accessible, allowing people with reduced mobility to enjoy the experience.

Operating hours of the canopy at Adventure Park San Luis:

Guides will be available to receive our clients at any time of the day, with the following service hours:

Departure: Between 7:30 a.m. to 8:00 a.m.

Tortuga Island Policies:

To ensure a safe, organized, and enjoyable experience for all our visitors, please take into account the following policies:

1. Prior reservation: We recommend making reservations at least 48 hours in advance. Visits without a reservation are subject to availability.

2. Punctuality: Please arrive at least 15 minutes before the scheduled time. Tours start promptly.

3. Cancellations and changes: Cancellations made at least 24 hours in advance can be rescheduled without penalty. Late cancellations or no-shows may be subject to charges.

4. Appropriate clothing and footwear: It is recommended to wear comfortable clothing, sunscreen, a hat, and closed-toe shoes suitable for walking on uneven terrain.

5. Accessibility: Some areas of the tour may have limited access for people with reduced mobility. Please inquire beforehand for accommodations.

6. Children: Children are welcome under the supervision of an adult at all times.

7. Pets: For safety and hygiene reasons, pets are not allowed during the tour.

8. Respectful behavior: Respectful behavior towards the environment, staff, and other visitors is expected. Smoking and consuming alcoholic beverages during the tour are not allowed.

9. Photography and video: Taking photos and videos is allowed.

Tortuga Island Specifications:

Located in the Gulf of Nicoya. You will enjoy a scenic boat ride through calm waters and spectacular coastal landscapes, with the possibility of seeing dolphins and seabirds along the way.

Duration: Full day (around 12 hours, including transfers)

Includes: 

• Transportation from San José
• Professional bilingual guide specializing in marine life and water safety
• Transportation on our boat, spacious, comfortable, and crewed by experts.
• Meals, including three drinks and a typical lunch served by the sea, prepared with fresh ingredients in a relaxed beachfront setting.

Relax under the sun, walk along the beach, swim in turquoise waters, or try snorkeling in nearby reefs (optional).

You can also explore the island or simply relax with your feet in the sand, enjoying the natural environment.

Information you need to take to Tortuga Island:

To fully enjoy your experience in the tropics and outdoor activities, we suggest taking into account the following recommendations:

• Comfortable clothing and footwear: Wear lightweight and breathable clothes to move freely and suitable shoes for walks or adventure activities.

• Sunscreen: Protect your skin from the sun, especially during outdoor activities such as rafting or hiking.

• Mosquito repellent: Stay comfortable during your stay with an effective repellent, ideal for tropical environments.

Turtle Island Amenities:

Ground transportation from San José
Includes round trip transfer in a comfortable and air-conditioned vehicle.

Tour boat transportation
Safe and scenic navigation from the coast to Turtle Island, with spectacular views of the Gulf of Nicoya.

Access to a private beach
Enjoy white sand, crystal-clear waters, and natural shaded areas under palm trees.

Beachfront lunch
Costa Rican typical food served on the beach in a tropical and relaxed atmosphere.

Drinks included
Up to 3 drinks per person during the stay (water, sodas, or juices, depending on the operator).

Unique photographic opportunities
Spectacular landscapes to capture unforgettable memories.

Tortuga Island Operating Hours:

Our team will be available to welcome our customers at any time of the day, with the following service hours:

Departure between 6:00 a.m. to 7:00 a.m.